The Pet Luxury company originated in South Africa, with our headquarters and primary storage facilities situated in the same country.

For inquiries, please call 086 782 0034.

STORES, PICK-UP LOCATIONS, AND STORAGE FACILITIES:

Johannesburg, Pretoria, Cape Town, Bloemfontein, and Durban.

The Pet Luxury website, operated by Pet Luxury, is dedicated to safeguarding the personal information of its users. In order to accomplish this, they have developed a comprehensive Privacy Policy that outlines how they collect and utilize data from their customers.

This includes the purpose behind collecting specific personal information and the steps taken to ensure its confidentiality and security. It is imperative for users to carefully review and understand this policy before utilizing the Pet Luxury website in order to guarantee their personal information is being handled appropriately.

By prioritizing transparency in regards to their data collection and usage practices, Pet Luxury aims to create a safe and secure environment for their customers. They take the responsibility of managing personal information seriously and are committed to upholding the highest standards of privacy protection, showcasing their dedication to maintaining their customers’ trust.

This commitment to protecting user information demonstrates Pet Luxury’s commitment to providing their customers with a trustworthy and reliable online experience.

Personal information Pet Luxury collect:

When you patronize Pet Luxury, we gather certain details about your device such as your web browser, IP address, time zone, and installed cookies. This information is known as “Device Information” and is used to improve your overall experience on our website.

By collecting this data, we are able to analyze the effectiveness of our website and make any necessary adjustments to ensure that it is user-friendly and efficient. Additionally, we also collect data about the specific pages or products you view on our website, as well as the websites or search terms that led you to our site and your interactions with it.


This helps us understand what products or services our customers are most interested in and allows us to tailor our offerings to better meet their needs. In addition to Device Information, we may also collect personal information that you provide to us during registration, such as your name, surname, address, and payment information.

This information is necessary for us to fulfill our agreement with you and provide you with the products or services that you have requested. Rest assured that all personal information collected is kept confidential and used solely for the purpose of improving your experience with Pet Luxury.

Why do we process your data?

At Pet Luxury, our top priority is ensuring the security of our customers’ data. For this reason, we only process minimal user data that is necessary to maintain the functioning of our website.

Any information collected automatically is solely used for identifying potential cases of abuse and gathering statistical information on website usage. This data is not aggregated in a manner that would allow for the identification of individual users. We also value our customers’ privacy and understand that they may not want to share personal information.

As such, users can visit our website without revealing any personally identifiable information. However, if they wish to use certain features or receive our newsletter, they may choose to provide us with their email, name, city, organization, and telephone number.

We respect our users’ choices and understand that not providing personal data may limit access to some features.

Our team at Pet Luxury always welcomes any questions or concerns about what information is mandatory and can be contacted directly through our website.

Your rights & Privacy Policy:

For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page for you to enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.

3D Secure on Pet Luxury Website? What’s That?

The authentication process provides an additional level of security to prevent fraudulent activity. Most financial institutions utilize 3D Secure codes to safeguard their customers, which is beneficial for us but poses a challenge for credit card scammers.To enable Secure Internet Shopping, please reach out to your Bank and activate your Credit Card with the designated 3D Secure Code. This can typically be done through your online banking platform. Keep your cellphone nearby as your Bank will send you a Secure Code via SMS.

Proof Of PaymentIf you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us.If we do not receive your POP, we will wait until your payment is reflected on our bank statement. (This may take up to 3 days, depending on your bank.)

If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!

Can I Pay COD From Pet Luxury?

We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.Fraud & Security Checks.

At Pet Luxury, our company, we take fraud prevention seriously. We have strict measures in place to conduct thorough fraud checks in order to prevent any criminal or fraudulent activity from taking place. In addition, we also utilize 3D Secure technology to further reduce the risk of fraud. If any fraudulent activity is detected, we report it immediately to the necessary officials. As a customer, you have the right to contact us if you believe your information has been mishandled, and we will take appropriate action. It is important to note that if you are a resident of South Africa, your information may be processed by us in order to fulfill contracts or pursue our legitimate business interests.Please also be aware that your information may be transferred outside of South Africa, but rest assured that we have strict security measures in place to protect your data. Your trust and satisfaction are of utmost importance to us, and we will continue to do everything possible to prevent fraud and protect your personal information.